TMUC Service Charter
| SERVICE /GOOD | REQUIREMENTS TO OBTAIN SERVICE/GOOD | COST OF SERVICE/GOOD(IF ANY) | TIMELINE | |
| 1 | Response to inquiries | Clarity of request or wish and full disclosure of what is required. | Nil | Email enquiries within two (2) days Postal enquiries within seven (7) days |
| 2 | Response to complaints, Compliments or suggestions | Receipt of Complaints, Compliments or Suggestion | Nil | Acknowledgement within a day Feedback within seven (7) days |
| 3 | Admission of Regular (GoK) students | KUCCPS Admission list | Nil | Within 2 months of receipt of admission |
| 4 | Admission of Self-sponsored students | Minimum course entry requirements Within 1 month of application Payment of application fee |
Application fee: Kshs 1500/= |
Within 1 month of application |
| 5 | Teaching | Registration of Units Class attendance Learning materials |
As per fee structure | Fourteen (14) weeks of the semester |
| 6 | Examinations | 80% class attendance Student ID card Examination card |
As per fee structure | In the last three(3) weeks of the semester |
| 7 | Recruitment of Staff | Existence of a vacancy Receipt of application letter with copies of Certificates, transcripts and Curriculum Vitae. Invitation for interview |
Nil | Within three (3) months from the closing date of applications |
| 8 | Response to successful and unsuccessful candidates after interview |
Contact details: Email address Telephone no. |
Nil | Within one (1) month after the date of the interview |
| 9 | Health care services | Student identification card | As per fee structure | Immediate |